Product Enablement Manager

Now Recruiting
Written By Jewel Healy

Shaw Search Partners is proud to partner with one of the fastest-growing hospitality marketing firms to identify a Product Enablement Manager. This innovative agency blends proprietary technology with creative strategy to drive digital performance for some of the most recognized hotel and resort brands in the world.

 

If you're strategic, tech-savvy, and passionate about improving the customer journey, this role offers an exciting opportunity to lead global onboarding and adoption for hospitality-focused software solutions. As a key member of the Product Management team, you’ll bridge the gap between product innovation and client experience—ensuring seamless rollout, high adoption, and long-term value.

 

This is a highly cross-functional role, working closely with Sales, Marketing, Product, and Client teams to scale success across international markets.

 

Responsibilities

  • Collaborate with Clients, Sales, and Product to translate goals into actionable SOWs

  • Contribute to roadmap planning aligned with customer needs and business priorities

  • Lead onboarding and rollout of new products and features

  • Support beta testing by collecting feedback and recommending improvements

  • Develop enablement strategies that increase adoption and retention

  • Create clear, scalable documentation and training materials (e.g., guides, videos, workshops)

  • Host live product demos, Q&A sessions, and webinars

  • Ensure internal teams (Sales, Marketing, Support) are equipped with up-to-date materials

  • Identify support trends and recommend UX or feature improvements

  • Analyze product usage, adoption, churn, and client feedback

  • Collaborate with Marketing to create product collateral (videos, case studies, press)

  • Plan retention campaigns and upsell strategies tied to adoption data

  • Track and report on key metrics (adoption rate, churn rate, engagement, etc.)

 

Qualifications

  • 5+ years in product onboarding, enablement, account service, or client success

  • Excellent communication, presentation, and training skills

  • Strong writing and documentation abilities

  • Experience working cross-functionally in client-facing roles

  • Familiarity with tools like Basecamp, Pendo, and Scribe (or similar)

  • Background in hospitality, SaaS, e-learning, or fintech preferred

  • Willingness to travel up to 20% (domestic + international)

 

Based in South Florida HQ (hybrid – 6 WFH days/month). Relocation support offered.

Jewel Healy
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